At Ecom Zada, your satisfaction is our top priority. We work hard to ensure you receive top-quality products at your doorstep. However, if something goes wrong, our return and refund policy below will guide you through the process.

🛍️ Return & Exchange Eligibility

You may request a return or exchange only if:

  • The item received is damaged, defective, or incorrect.
  • You report the issue within 3 days of receiving your order.
  • The product is unused, in its original packaging, and includes all original accessories (if applicable).

🚫 Non-Returnable Items

Returns or refunds are not accepted in the following situations:

  • Change of mind or personal preference after receiving the product.
  • Incorrect size or color selected by the customer (if the correct item was delivered).
  • Damage caused by misuse or mishandling after delivery.
  • Cash on Delivery (COD) orders that were refused upon delivery.

📦 How to Request a Return or Exchange

  • Reach out to our support team through WhatsApp or the Contact Us form.
  • Provide your order number, a brief description of the issue, and clear photos of the item received.
  • Our team will review your request and guide you through the return or exchange process.

💰 Refund Process

  • For prepaid orders, refunds will be issued via Bank Transfer, Easypaisa, or JazzCash, depending on the payment method used.
  • Refunds are processed within 5-7 business days after we receive and verify the returned item.
  • In case of a rejected return (e.g., used or damaged product), no refund will be issued, and the item will be sent back at the customer’s expense.

⚠️ Important Notes

  • If return shipping is required, the customer will be responsible for the cost unless the issue was caused by us.
  • Ecom Zada reserves the right to decline any return that doesn’t meet the stated conditions.
  • For any questions or concerns, feel free to contact us before placing your order.

📞 Need Help?

If you have any questions regarding our refund or return policy, feel free to contact us via:

WhatsApp 03046934529

Email or Contact Form through our Contact Us page