ECOM ZADA
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Awaiting Order Arrival

When will I receive my order?

Standard delivery takes 2–5 days, depending on your location. For updates, use the tracking number provided in your shipping confirmation email.

How do I track my order?

We'll send you a tracking number via email once your order is shipped. You can use it on our website or the courier’s site to get real-time updates on your delivery.

I haven’t received my order. What can I do?

Orders typically arrive within 2–5 days. If your order hasn’t arrived after this period, please reach out to us at support@ecomzada.shop — we’ll assist you in locating it.

My order is delayed. Should I be concerned?

Occasionally, delays can happen due to high demand or courier issues. Don’t worry — we're here to assist you. If your order is taking longer than expected, just get in touch!

What should I do if I receive my order after getting a refund?

If you've received your order after a refund, please notify us. Keep the product in its original packaging along with all documents related to the purchase and refund. We’ll let you know the next steps.

Ordering & Payment

Which payment methods do you accept?

We accept Cash on Delivery (COD), Easypaisa, JazzCash, and credit/debit cards to make your shopping experience convenient and flexible.

How can I place an order?

Browse the products you like, add them to your cart, and head to checkout. Choose your preferred payment method — such as COD, Easypaisa, or JazzCash — and complete your order.

Is it possible to change or cancel my order?

Yes, you can change or cancel your order within 2 hours of placing it. Just get in touch with us as soon as possible, and we’ll take care of it.

Do you provide Cash on Delivery (COD) service?

Yes, we offer Cash on Delivery (COD) all over Pakistan to ensure a smooth and hassle-free shopping experience.

Do you apply any hidden fees or additional charges?

No, there are no hidden fees. The total you see at checkout is exactly what you’ll pay — no surprises or extra charges.

After Sales

What is your Return Policy?

We have a 5-day return policy. If you're not satisfied with your purchase, just contact us — we'll assist you with a return or exchange. Read our return policy.

How can I return an item?

Just reach out to us, and we’ll guide you through the return process with clear, step-by-step instructions to keep it simple and hassle-free.

I received a wrong or damaged item. What should I do?

We apologize for the inconvenience! Please share photos of the item along with your order number, and we’ll arrange a replacement or issue a refund promptly.

How much time does it take to process a refund?

Refunds are usually processed within 5–7 business days after we confirm the issue or receive your returned item.

How do I get in touch with customer support?

You can contact us anytime by emailing support@ecomzada.shop or through the contact form on our website. We're always here to assist you!